Editorial Emanations

I. NON-RECEIPT OF SHIPMENTS: In spite of all the efforts of Mary and myself there is a continual flow of letters saying in effect, "I sent you X dollars on Y date and I haven't gotten my order yet." We keep literally triple records from the time of receipt of money till the package is in the box sealed, stamped and ready for the post office so we usually can catch our own errors and we do make them, being only human. But we have no way of shipping merchandise on orders that we have never received nor can we be responsible for its delivery to you after it leaves our hands. The post office does some fabulous things such as sending back packages marked "not know at this address" and yet the package has been and sometimes still is opened. Complaints at this end don't do any good, unfortunately, and I can't involve you as subscribers without your permission. So please note the following. Please send checks or money orders. At least these can be traced and the endorsement noted. I am always very uncomfortable when someone has sent cash and we have to say we didn't receive it. How do they know that we didn't just pocket it and not make a note. I know we're honest but I have no way of proving it so please don't send cash. If our records show the order as being received and the post office shipping book has your name in it, we know it went out of here. If you still don't get it all we can do is split the cost of a reshipment with you.

Except for times when I am away, we manage to keep up with orders to the extent of shipping within a week. So allowing the time for mail to arrive, a week at this end and mail to return don't wait a couple of months to inquire about an order if it is for something regularly in stock, but help our red tape by sending the date on which the check was mailed so we have something to check from in the log book.

88